Privacy Policy
Privacy Policy
At Magic Wood Ltd, safeguarding your privacy is a top priority. Should you have any queries or feedback concerning data handling or privacy matters, feel free to reach out to us at info@magicwood.uk
This website is owned and managed by Magic Wood Ltd, a company incorporated in England and Wales with registration number 14334190. Our official address is Unit 11, Hope Valley Garden Centre, Bamford, S33 0AL. Whenever we refer to MW or ‘Magic Wood’, this means the site (magicwood.uk) run by Magic Wood Ltd.
It is Magic Wood’s commitment to honour your privacy in relation to any details we might gather during the operation of our website. We have therefore created this privacy policy to clarify how we gather, utilise, share, reveal, and make use of personal data.
Data we gather from you
We collect and handle the following information regarding you:
Details you provide to us: These are particulars you share by completing forms on our platform, or by communicating with us via telephone, email, or other methods. This covers data supplied when signing up for our newsletters, making reservations, or buying items.
We might also request details if you notify us of an issue with our platform. Any communication you initiate with us may be recorded.
Additionally, we may invite you to fill out questionnaires for research aims, though participation is optional.
Records of any purchases you make via our platform and the completion of those orders.
Information on your site interactions, such as traffic statistics, geographical data, web logs, and other interaction details, whether needed for our internal accounting or other reasons, along with the pages and features you view.
IP Addresses
We could obtain data about your device, including (where accessible) your IP address, operating system, and browser details, primarily for administrative purposes and to supply summarised reports to our partners. This represents aggregated statistics on user navigation and habits, without identifying individuals.
Data we gather automatically: For every visit to our platform, we will capture the following details without intervention:
Technical details, like the IP address linking your device to the internet, login credentials, browser type and release, time zone configuration, plug-in varieties and versions, operating system, and platform;
Visit-related information, including complete URLs, navigation paths to, through, and from our platform (with dates and times), page load speeds, download issues, duration on specific pages, interaction metrics (e.g., scrolling, clicks, hovers), exit methods from pages, and any contact numbers used for customer support.
Cookies
Our platform employs cookies to set you apart from other visitors. This enhances your browsing experience and enables us to refine our platform. Refer to our Cookie policy section below for full details on the cookies we use and their functions.
How we utilise the information
The details you supply and those we collect are used in these manners:
To fulfil commitments from agreements between you and us, and to deliver the information and offerings you seek;
To inform you of additional offerings akin to those you’ve acquired or inquired about;
To share with you, or allow chosen partners to share, details on products or services that might appeal to you. For current customers, electronic contacts (email or SMS) will only cover items similar to prior purchases or discussions. For new customers, where we authorise partners to access your data, electronic contacts will occur solely with your permission. To avoid such uses or sharing for promotional aims, please get in touch;
To enable participation in any interactive elements of our offerings when you opt in;
To evaluate advertising effectiveness for you and others, and to serve tailored ads;
To update you on service modifications;
To manage our platform and conduct internal activities like debugging, data review, testing, research, statistics, and surveys;
To optimise our platform so content displays effectively for you and your device;
In our initiatives to maintain platform safety and security;
Data from external sources: We may merge this with the details you provide and those we collect. The combined data will serve the purposes outlined above, based on the information types involved.
Storage of your personal data
Any data we obtain may be sent to and held in locations beyond the European Economic Area (“EEA”). It could also be handled by personnel outside the EEA working for us or our providers, including those involved in order processing, payment handling, and support. By providing your data, you consent to this transfer, storage, or processing. We will implement all reasonable measures to ensure secure treatment in line with this policy.
All data you submit is kept on our protected servers. Payment transactions are encrypted via SSL. If we issue (or you select) a password for restricted site areas, you must keep it secret and not disclose it.
We strive to secure your personal data, but cannot assure transmission security to our platform; you transmit at your own risk. Upon receipt, we apply rigorous protocols and safeguards against unauthorised access.
Your rights
You may instruct us not to use your personal data for promotional purposes. We will notify you in advance (prior to collection) if we plan such uses or disclosures to third parties. Exercise this right by contacting us.
Our platform might include links to/from partner, advertiser, or affiliate sites. These have independent privacy policies for which we bear no responsibility. Review them before submitting data.
Access to information
Under relevant legislation, you can request access to your held data. Such requests follow legal guidelines and may incur a £10 fee to cover provision costs.
Cookie Policy
Magic Wood Ltd, along with third parties supplying content, ads, or features on our offerings, may deploy cookies, pixel tags, local storage, and similar technologies (“Technologies”) to gather data automatically via the offerings. These are small files on your device (computer, tablet, phone, etc.) that log information during interactions with our sites, services, apps, messaging, and tools, enabling cross-device recognition.
Cookies: Small text files in browsers storing preferences. You can block or remove them via browser settings, though this might impair site functionality.
Pixel Tags/Web Beacons: Embedded code tracking user engagement, e.g., page visits or ad clicks.
Analytics: We might employ Google Analytics, including Demographics and Interest Reporting, plus other tools, to analyse visitor behaviour and demographics for content development. This data isn’t linked to personal details. Opt out of Google’s data processing at http://tools.google.com/dlpage/gaoptout.
Technologies fall into these categories:
Operationally Essential: Required for site access, security, fraud prevention, and features like carts or saved searches;
Performance-Oriented: To gauge site usage, interactions, and improvements;
Functionality-Enhancing: For better experiences, like login recognition or preference tracking;
Advertising/Targeting: To serve relevant content/ads on our or third-party sites, assessing ad utility.
To opt out, block, delete, or disable via your browser/device settings.
Third-party sites and social media platforms
Magic Wood may link to external sites referencing or connecting to our platform or offerings. We don’t control these and make no endorsements or guarantees regarding them. Review their privacy policies before interacting. We aren’t liable for their practices or content; access is at your risk.
Our platform may integrate with social media. Using these might set their cookies on your device. Publicly shared information (e.g., blogs, forums) could be viewed/used by others unrestrictedly. We can’t control third-party uses; you assume this risk.
Non-essential cookies expire after 180 days.
Changes to this policy
Future updates to our privacy and cookies policy will appear on this page.
Contact
We welcome questions, comments, or requests about this policy via email at info@magicwood.uk
